In the event that you should not receive a response in a timely manner, we have two companies that are available to support your rental car:
1460 Terminal Ave
San Jose, CA 95112 (firstname.lastname@example.org)
Great American Tow
NOTE: These services are available for your convenience. There may be a charge for the use of this service. We only pay for the charges when it is due to the failure of the rental car.
Can I purchase a Damage Waiver?
Avalon CDW coverage: When a customer pays for (CDW) Avalon car Rental Company will waive damages, and or if the rented car is stolen, or damaged by accident, vandalism, weather (hail), etc. This coverage is subject to a deductible and the terms of the contract. If the customer does not take out CDW or does not have other valid insurance they must pay to the rental company the full cost of repair or full value of the vehicle on the day of the car return. If the car is damaged or stolen and customer does not take out CDW or does not have other valid insurance they must pay to the rental company the full cost of repair or full value of the vehicle on the day of the car return.
ALL BRIDGE NOTICES: As the vehicle renter, you are responsible for paying your bridge tolls, regardless of whether or not there is a toll collector. In order to make this process easier for you, we have enclosed the necessary information you need to pay your toll online for common areas. If you are in a different region when going over a toll crossing you must take care of the tolls on your own behalf. We are not responsible for late fees or cost incurred to clear up delinquent tickets. Bridges that do not have toll collectors require payment to be made within 48 hours of crossing the bridge, or else a toll collection notice will be sent out to the registered owner.
As the registered owner of your rental car, Avalon will receive the toll collection notice from any bridge that you cross. If the toll collection notice reaches our office, you will be charged a $25.00 processing fee in addition to the bridge toll. PLEASE BE SURE TO PAY YOUR TOLL USING THE INFORMATION PROVIDED WITHIN 48 HOURS OF CROSSING THE BRIDGE, OR YOU WILL BE RESPONSIBLE FOR THE TOLL ANY LATE FEES AND THE PROCESSING FEES. BAY AREA: The Golden Gate Bridge only collects tolls going Southbound. You can make a one-time payment within 48 hours of crossing the bridge at the link below:
You will need to enter your own email address to get a confirmation/receipt of payment. You will need to enter the license plate of the vehicle you are driving.
Under “Effective Date”, put the date that you crossed the bridge.
Under the “Payment Valid Date”, put the date that you are making your payment.
If you cross the bridge multiple times during your rental, you may follow this process every time you cross. The Golden Gate Bridge AUTOMATICALLY mails out invoices to us if payment is not made within 48 hours not all bridges do this, so this option may not work if you try to make a payment after 48 hours. Check the policy of tolls in your area. Note: The Golden Gate Bridge DOES NOT send us an invoice if you pay your toll online within 48 hours.
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