FAQs

Rental Car Questions & Answers

[vc_accordion toggle=”yes”][vc_accordion_tab title=”Can I reserve a specific car?”]
Yes, with at least a 2-week advance reservation.
[/vc_accordion_tab][vc_accordion_tab title=”Do I need to buy insurance if I have my own?”]
No, but at the low cost of extra protection it’s always a comfort to have it available.
[/vc_accordion_tab][vc_accordion_tab title=”Can I pay cash?”]
Yes, but we will still need a security deposit on a major credit card.
[/vc_accordion_tab][vc_accordion_tab title=”What documents are required to rent a car (license, ID, etc.)?”]
A valid driver license and major credit card. An ATM debut card with aVISA/MASTERCARD logo is also acceptable. Check for restrictions.
[/vc_accordion_tab][vc_accordion_tab title=”If a car is rented in my name, can my spouse/or significant other drive it?”]
Yes, only if he/she has a valid driver’s license and is listed as a secondary driver.
[/vc_accordion_tab][vc_accordion_tab title=”What do I do if the car has a flat tire, or if I lock my keys in the vehicle?”]
Roadside service is available 24 hours a day. Call our office during normal business hours or for after hours service, listen to our 24 hour message. It will direct you to the right help 24 hours a day.

In the event that you should not receive a response in a timely manner, we have two companies that are available to support your rental car:

Campbell’s Tow
(408) 988-4774
1460 Terminal Ave
San Jose, CA 95112 (campbelltow@aol.com)

Great American Tow
(408) 988-4774

NOTE: These services are available for your convenience. There may be a charge for the use of this service. We only pay for the charges when it is due to the failure of the rental car.

[/vc_accordion_tab][vc_accordion_tab title=”Are child safety and infant seats available?”]
Yes, we offer child safety, toddler and infant seats. Since there may be limited availability for these you should reserve these well in advance. There can be a fee up to $10 per day.
[/vc_accordion_tab][vc_accordion_tab title=”What are gasoline charges?”]
You must bring the car back with the same amount of gas that it states on your contract when you sign the rental agreement. You will pay more for gas at our facility.
[/vc_accordion_tab][vc_accordion_tab title=”What are the minimum age requirements?”]
Minimum age policies differ. Avalon does require renters to be at least 21 years old. Persons under 25 years of age will be charged an under age driver fee of $9.99 per day.
[/vc_accordion_tab][vc_accordion_tab title=”Do I need a major credit card?”]
Yes, we accept all major credit cards, and debut cards with a Visa or Master Card logo ONLY. We DO NOT accept cash deposits.
[/vc_accordion_tab][vc_accordion_tab title=”Can I let someone else drive the rental car?”]
You will need to list additional drivers on your contract at the time of pick up. If someone else drives the car without the rental car agency’s permission your contract will be void. For your protection, please add the driver to your contract before allowing them to drive.
[/vc_accordion_tab][vc_accordion_tab title=”Are there any drop-off charges or extra fees?”]
Drop-off charges and extra fees may apply if a car is returned to a different location than where it was picked up. Check with a rental agent for any added expenses.
[/vc_accordion_tab][vc_accordion_tab title=”Do I need to buy coverage, insurance or damage waivers at the counter?”]
Check to see if your personal or business car insurance covers you in a rental car. This will save you worry and money when asked “Do you want coverage?”. Some credit cards have rental car coverage, too. Your personal or corporate auto insurance may cover Collision Damage Waiver (CDW) or Loss Damage Waiver(LDW).
[/vc_accordion_tab][vc_accordion_tab title=”If I’m from overseas, will Avalon Transportation accept an  ”International Driver’s License” or Permit?”]
Yes, we accept International Driver’s Licenses and Permits. This may be subject to evaluation.
[/vc_accordion_tab][vc_accordion_tab title=”What is the Bridge Toll Policy?”]

Please read over the information below carefully.  There are several local bridges in the Bay Area, and although most of them have toll operators, some do not.  The most often crossed bridge without toll collectors is the Golden Gate Bridge in San Francisco.

ALL BRIDGE NOTICES: As the vehicle renter, you are responsible for paying your bridge tolls, regardless of whether or not there is a toll collector.  In order to make this process easier for you, we have enclosed the necessary information you need to pay your toll online for common areas. If you are in a different region when going over a toll crossing you must take care of the tolls on your own behalf. We are not responsible for late fees or cost incurred to clear up delinquent tickets.   Bridges that do not have toll collectors require payment to be made within 48 hours of crossing the bridge, or else a toll collection notice will be sent out to the registered owner.

As the registered owner of your rental car, Avalon will receive the toll collection notice from any bridge that you cross.   If the toll collection notice reaches our office, you will be charged a $25.00 processing fee in addition to the bridge tollPLEASE BE SURE TO PAY YOUR TOLL USING THE INFORMATION PROVIDED WITHIN 48 HOURS OF CROSSING THE BRIDGE, OR YOU WILL BE RESPONSIBLE FOR THE TOLL ANY LATE FEES AND THE PROCESSING FEES. BAY AREA: The Golden Gate Bridge only collects tolls going Southbound.  You can make a one-time payment within 48 hours of crossing the bridge at the link below:

Fastrak Sign Up

You will need to enter your own email address to get a confirmation/receipt of payment. You will need to enter the license plate of the vehicle you are driving.

Under “Effective Date”, put the date that you crossed the bridge.

Under the “Payment Valid Date”, put the date that you are making your payment.

If you cross the bridge multiple times during your rental, you may follow this process every time you cross. The Golden Gate Bridge AUTOMATICALLY mails out invoices to us if payment is not make within 48 hours not all bridges do this, so this option may not work if you try to make payment after 48 hours.  Check the policy of tolls in your area. Note: The Golden Gate Bridge DOES NOT send us an invoice if you pay your toll online within 48 hours.

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